I’m a professional sales
trainer. Every day I’m on the front lines, experimenting and
testing every principle I teach. If something doesn’t work, I toss
it aside and look for something that will work. I can’t
afford to waste time on useless ideas. Here are just a few of the
“useless” ideas that most sales courses teach:
Useless Idea #1: You need to become
a “Motivated Seller”
Take an idiot and motivate him.
What do you have? A “motivated idiot.”
There is nothing worse than a
really bad salesperson with a lot of motivation. Have you ever
heard the phrase: “Nothing will make a bad product fail quicker than
good advertising”?
If you don’t know what you’re
really selling, if your technology is outdated and you’re headed in
the wrong direction with almost every person you speak with, why
would you want to become “more motivated” and move yourself into the
wrong direction faster?
It amazes me how many people will
work really hard doing all the wrong things right! They spend years
tinkering with outmoded systems and wonder why they keep getting
second-rate results.
Useless Idea #2: You need more “sophisticated” sales
techniques.
I’ve spent eleven years and
countless thousands of dollars studying all the best sales courses I
could get my hands on. I read all the books, listened to all the
tape programs, and have been to many seminars. I studied each
program like a detective, methodically pulling out the best
techniques from each system and applying them immediately into every
situation I could imagine.
But the more I studied these
programs and practiced the various techniques, the more frustrated I
became.
Nothing I found seemed to work!
In fact, most sales training
programs aren’t designed to work. And if you need proof, try
using a fancy closing technique with one of your kids or try
“information gathering” with your spouse! If you can’t get away
with those so-called “skills” with the people you love the most, why
on earth would you use them with your customers?
Yet that’s precisely what most
salespeople do.
They employ manipulative
strategies and “techniques” on their customers that they wouldn’t
dare use on their families and friends.
It’s no surprise that the
profession of selling ranks just above postal workers and tax
collectors!
Useless Idea #3: You need to learn how
to “close” people.
The “sales close” is one of the
worst inventions to enter the domain of professional selling.
Closing techniques are nothing
more than an assault on human intelligence. Using a hard
close is like using a sledgehammer to pull out a delicate fossil.
People aren’t machines—they don’t have particular buttons to push in
order to get them to respond a certain way.
If people were really that
predictable, if sales were really nothing more than finding the
correct “lever” to pull and then tugging on it with all your might,
then selling people would be a lot like sticking money in a slot
machine (and just as disappointing).
Useless Idea #4: You need to find the
“perfect” product or
service.
A lot of people blame their
products or services for poor sales performance—and sometimes
they’re right. But even the world’s most fantastic product won’t
move if it’s preceded by an offensive, self-centered pitch.
Here’s a true story:
Two young men spent an evening
telemarketing for a newspaper.
They both called prospects from
the same list, using the same script, selling the
same product for the same price—yet one man sold
nothing and managed to offend almost every person he spoke
with—while the other man outsold everyone else in his department and
had some of the most rewarding conversations of his life.
What is the difference between
these two men?
And how could their similar
behaviors produce such diametrically opposed results?
When you learn what you’re really
selling the answer becomes self-evident.
Useless Idea #5: You need to learn how to
“handle
objections.”
A poor salesperson is an
objection waiting to happen. Learning how to “handle” these
objections is like learning how to bail out a rowboat after the boat
is sunk.
Knowing how to correctly sell
eliminates all objections because your client, customer, or
loved-ones have absolutely nothing whatsoever to object.
Useless Idea #6: You need to work harder
as a
salesperson.
Even people with extensive
training and university degrees get it wrong. (And yes, even people
with six figure incomes and half-million dollar homes—who could be
making much more, get it wrong, too).
They think selling is hard work
and they think the harder they work, the more sales they’ll make.
In my system, the exact opposite is true. The less you work, the
more the system works for you.